TERMS OF SERVICE AND USE

Balloon Safety & Care
Balloons are extremely sensitive and fragile by nature, we strongly recommend the following; 
Keep the balloons indoors and away from direct sunlight
Keep the balloons away from static and sharp objects
Never leave the balloons in their plastic transport bags for more than 1 hour
Never play or tamper with the balloons as they can easily pop or become damaged 
Never leave children or pets unattended with the balloons as they pose a dangerous choking hazard
Never release helium balloons outside as they can cause fires and power outages
Properly pop and dispose of the balloons after use. Latex balloons and weights can be placed into a green compost bin/leaf bag. Mylar balloons and all ribbons/streamers can be placed into a garbage bin.

Weather
Cooler temperatures causes helium filled balloons to shrink, which can make them appear deflated. This is temporary and will expand again to its original size once the balloons are at room temperature. Please keep this in mind when transporting helium balloons with vinyl decals. Hotter temperatures causes helium filled balloons to expand, which can pop the balloons. We use 100% natural bio-degradable latex balloons which will oxidize quickly in sunlight, heat and humidity. This will give the balloons a matte/velvety finish. Please keep this in mind for any outdoor installations. 

Warranty
We guarantee our balloons will float/last for a minimum of 24 hours if all of the balloon safety tips are met. We recommend having the balloons delivered or collected on the day of your event to ensure they will be in their best condition for the duration of your event. We pre-fill all Bubble, Mylar and Orbz balloons 8 hours in advance to ensure they are not defective. Once the balloons have left our door during collection or we have left delivery/setup the balloons are out of our control and are no longer our responsibility. We will not replace any balloons that have popped or become damaged for free, nor will a credit/refund be given.

Cancellation & Refund Policy
We do not offer any refunds or cancellations for orders and/or services placed on our website, by phone or by email/invoice. We do understand that life can be unpredictable, including imposed restrictions resulting from a pandemic or any other force majeure event, in this case we are happy to work with you in rescheduling your order/services for a future date, provided we are available and it is within one year of your original order date. This does not apply for any changes made less than 72 hours of your original order date.

Average Float Time
All of our balloons are of the highest quality from the leading manufacturers in the world. We treat all of our latex balloons with Hi-Float and fill them with pure helium to ensure they last the longest.
11" Latex Balloons will float for 2-3 days
16" Latex Balloons will float for 3-4 days
24" Bubble Balloons will float for 3-5 days
36" Latex Balloons will float for 3-5 days
36" Gender Reveal Balloons will float for 10 hours
Mylar & Orbz Balloons will float for 7-10 days

We absolutely love our balloons and hope you do to! Don't forget to tag us @bonjourballoons.ca